+965 22059888     info@invita.com.kw

Customer Service Management

  The multi-channel contact center: more than just phone calls

Your business interacts with customers across several communication channels—including phone, chat, email and social media. We have experience using them all to express your organisation’s personality.

At Invita, we’re experts in speaking your brand consistently across all channels. Whether you’re in retailing, health care, government services, finance or any other industry, our Customer Care Specialists have experience re-creating the brand experience you want for your customers at every touchpoint, including:


The days when it was sufficient for a call center to simply take orders over the phone are gone. We provide complete customer care for your callers, using our extensive product knowledge to help them select and purchase the right products in a secure transaction. We answer their questions and solve problems of every kind. And we do it all while delivering an outstanding customer experience that reinforces and differentiates your organisation.

Chat support

Today’s younger customers often prefer chat, and we take a proactive approach to offering chat sessions to all your website visitors. We quickly respond to queries with personalized assistance. Via chat, our agents can interact with more than one customer at a time, reducing your costs without sacrificing the quality of the customer experience.

E-mail support

We meet your performance standards for email support, including contractually specified SLAs, branding requirements, escalation rules and more. By adding agents and rescheduling assignments, we can scale to handle even unexpected email volumes. We also take care to route emails to the queue of the Customer Care Specialist’s best qualified—in terms of product expertise, client policies, order status, or other factors—to answer your customers’ questions.

Social media support

Invita can support your strategy for monitoring, measuring and engaging in the online conversation. Conversations are our business, so we’re especially well suited to participating in the multi-party conversations that take place on your website and the forums, blogs and microblogs where your company and services are discussed. We can respond quickly to posts and keep you informed about the online discussion as it affects your brand image. Your marketing staff can focus on running effective campaigns while we focus on engaging online consumers to solve customer service issues, thereby protecting and promoting your brand.

We also provide outstanding service for mobile users, and are accustomed to providing the in-depth information they need to evaluate options and make on-the-spot decisions.

Invita is more than a call center: We’re a multi-channel contact center that speaks your brand passionately and expertly across all channels. No matter how, when or why your customers choose to interact with your organisation, we take care of them just as you would and promote brand loyalty by reinforcing the brand image you’ve worked hard to create.


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